In today’s fast-paced contact center world, speed and context matter. That’s why we built Party Lines - Mav’s first-of-its-kind AI-powered SMS-to-live-call transfer feature that bridges the gap between automated qualification messages and meaningful live calls with sales reps. Party Lines extend Mav’s Conversational AI funnel beyond text outreach and lead qualification, helping teams convert more leads faster and with better human connection.
Party Lines are an AI-powered feature that enables instant SMS-to-voice warm transfers between a qualified lead and an available sales rep - all managed seamlessly by Mav. They work like live transfer calls in traditional call centers, but with Mav handling qualification, availability, coordination, and follow-up messaging in the background.
Where traditional systems rely on manual dialing and follow-up, Party Lines:
Understands lead and rep availability in real time
Coordinates live voice calls based on when both parties are ready
Automates rescheduling and next steps via text if a call isn’t immediately connected
Updates internal systems and CRMs throughout the process
This creates a smoother, faster path from initial text engagement to live conversation, helping to boost contact rates and maintain context for both leads and sales reps.
When a lead agrees to a live conversation, Mav takes over:
AI Qualification: Mav’s conversational AI ensures the lead is ready for a live call.
Live Call Initiation: Mav initiates a call between the lead and sales rep when both are available.
Smart Coordination: If the lead or rep isn’t available, Mav sends intelligent follow-ups and reschedules based on the best time to reconnect.
CRM Sync & Tracking: All interactions, scheduling changes, and call outcomes are logged back into your systems and workflows.
This contextual awareness and automation reduces friction and lifts conversion potential, giving reps more live conversations with qualified leads.
With Party Lines, you also get a centralized hub to review all completed transfer calls. On the Party Lines Completed page, teams can:
See summaries and outcomes of every completed Party Line
Access full transcripts and recordings
Browse Copilot summaries for quick insights
Filter results by date range
Export call data to CSV for reporting or compliance needs
These tools provide sales leaders with visibility into performance and outcomes, helping refine tactics and optimize reps’ time.
Party Lines continue to evolve! Recent updates include expanded availability scheduling, inbound call support, and deeper automation features making it even easier to connect, track, and scale with confidence.
